U.s. Patient Activation Platform Rolls Out Ai Assistant For Underserved Populations

CareMessage , the United States largest patient activation platform for underserved populations, announced the launch of its AI Assistant.

The AI assistant is designed to understand and process patient responses into structured data, enabling it to more quickly identify replies that highlight patient requirements, including food insecurity or transportation obstacles.

CareMessage is a non-profit patient engagement platform that uses the Health Equity Engine to enhance access to care, improve clinical outcomes, and address social health drivers.

Minority and poor socio-economic groups are disproportionately affected by common obstacles to attending appointments, such as financial limitations, employment conflicts, and transportation issues. According to studies, no-show rates in these populations can reach 3340, which exacerbates health outcomes and fragments treatment.

CareMessages AI Assistant is designed specifically for safety-net organizations and aligns with their aim to solve health inequalities in healthcare. As part of their commitment to the safe and ethical development of AI-powered products, CareMessage tested numerous large language models LLMs and eventually chose Google Gemini for its accuracy and ease of use.