Without the right data, making critical decisions and knowing that theyll pay off becomes incredibly challenging. Having the right data on hand is doubly important for businesses that do a lot of field service work.
Not only does this data allow the business to make informed decisions quickly but it also allows it to operate more streamlined and efficiently. It additionally provides the company with the insights it needs to ensure it delivers the best possible customer experience. Given how competitive many industries with field service functions are, bringing those advantages together can be critical to a companys success.
But, as Anand Subbaraj, CEO of field service management (FSM) software firm Zuper, points out, accessing the right data at the right time hasnt always been easy. With the right technologies in place, however, it can be made a great deal simpler.
Regardless of what the companys FSM functions are, being able to access accurate, real-time data is critical to everything from efficient dispatching to equipment supply and inventory management, he says. Historically, that all had to happen manually, making it a time-consuming and resource-intensive process.
Advances in technology mean that the time between something becoming a data point and a company being able to act on it has shrunk to the point where its almost instantaneous, Subbaraj adds.
