Standard Bank said on Tuesday that there has been no breach of its system, though it apologised to customers for delayed responses when calling their call centre following multiple claims from customers about a security breach at the bank.
This was after some customers claimed on the X social media platform that there had been an alleged massive security breach, with some clients reporting fraudulent transactions or money missing from their accounts.
The bank said the delay in the responses when calling their call centre was due to a spike in month-end transactions.
The bank has multiple security and authentication layers that it has made available to its customers. Customers can also utilise the App or internet banking to report fraud or manage their cards or card payments, it said in response to questions about the social media comments by Business Report.
Among those who complained on X were:
