Safaricom, Kenyas largest mobile operator, has denied allegations of sharing information with government agencies after a publication alleged the telco granted Kenyan security agencies real-time access to customer data.
There have been some reports on this matter that, in my view, are not accurate, and we have made our position clear to those who have misreported it, Safaricom CEO Peter Ndegwa said during Thursdays H1 results presentation.
We serve 36 million customers on the consumer side and 33 million on M-PESA. If we were sharing customer data, it would lead to a crisis and chaos in our business. The 6000 people who work in our business have a code of conduct in the way they operate and the way they are supposed to handle information. There is some information that cannot be shared across functions.
That publication claimed authorities could access key customer personal data, including sensitive call data records CDRs and location data.
On October 31, Safaricom denied the claims, saying CDRs do not include location data.
