Postbank Vacancies

1 Months(s) Ago 👁 281

Customer Service Consultants X27
Job Grading : C2
Reports To : Supervisor
Business Unit : Postbank Operations
Location : Bloemfontein
Position Status : Temp For 6 Months

Purpose of the Job
The Customer Service Consultants will provide remote support to Post Office/Consumer Services staff, Postbank customers, and prospective customers. This support can be through various communication channels email, fax, web chat, telephone, social networks, etc., although it is predominantly done via telephone at present. The consultants need to be able to communicate on all levels and handle difficult clients and queries.

In addition, they will be required to support other banking functionalities, such as Electronic Fund Transfers.

The consultants work in line with company policies, procedures, and instructions and are also required to follow legislative and governing body policies while providing quality CRM to all callers and inquirers.

Job Responsibilities

  • Must handle a high volume of inbound and outbound calls through various communication channels.
  • Provide omni-channel support via telephone, email, fax, social networks, web chats, etc.
  • Support Customer Service Clerks with account queries and resolving reported issues.
  • Ensure compliance with all legislative and company requirements.
  • Be able to communicate effectively with clients at all levels.
  • Handle all types of inquiries and difficult clients.
  • Manage all calls within the agreed queuing time and deliver service within the agreed SLA standards.
  • Maintain a 100 knowledge base at all times.
  • Go the "extra mile" for clients.
  • Handle all challenges with professionalism.
  • ZERO complaints.
  • Meet objectives in the Performance Management System.
  • Adhere to Customer Call Centre standards with zero deviations.
  • Maintain 100 Customer Satisfaction by seeking creative solutions to customer inquiries.
  • Treat internal and external clients with integrity, respect, and honesty.
  • Maintain high levels of pride and energy in working towards the total teams objectives.
  • Assist other sections when requested.

Qualifications and Experience

  • Grade 12 or NQF Level 4 with Mathematics and/or Accounting.
  • Diploma in Financial/Banking/Call Centre Operations/Customer Services NQF Level 5 will be advantageous.
  • 2 years' experience in a Call Centre or Banking environment.
  • 2 years' financial services experience will also be advantageous.
  • Good PC skills and knowledge of MS Office.
  • Bi-lingual skills will be an added advantage.

How to Apply
If you wish to apply and meet the requirements, please forward your Curriculum Vitae CV to RecruitmentFSpostbank.co.za .
Please indicate the position you are applying for in the subject line.

Closing Date : 08 January 2025

Disclaimers
The South African Postbank SOC Limited is committed to achieving and maintaining diversity and equity in employment, particularly regarding race, gender, and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short-listed candidates only.

If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.

POPIA ensures the right to privacy, which includes protection against unlawful collection, retention, dissemination, and use of personal information. By applying for employment, you consent to the processing of your personal information by Postbank. Your personal information and any attached documentation will be retained by Postbank for a period in accordance with relevant data legislation