New Data Shows Uk Public Sector Burdened With 30.6 Million Hours Of Extra Work Every Week

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New research from Appian Nasdaq: APPN, in partnership with Coforge NSE: COFORGE, reveals that, on average, manual process inefficiency is costing public sector workers five hours per week in extra work or delays. Across the UKs 6.12 million public sector workforce, this adds up to 30.6 million hours of extra work every week.

Of the 1,000 UK public sector workers surveyed in the 2025 UK Public Sector Efficiency Survey , 94 say they face process inefficiencies in delivering citizen services. The top three reported obstacles to efficiency were:

Manual and repetitive tasks
A need to access multiple legacy systems to view or enter the same information
A lack of training and support

Process change is also a common challenge: 91 of public sector workers say that their organization finds adapting its processes challenging specifically when trying to maintain productivity amidst changing service demands, citizen needs and government policies.

AI and automation: The keys to efficiency

Despite process challenges, the public sector is optimistic about the opportunities AI and process automation offer:

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