My Brilliant Career: Driven By A Desire For Autonomy And Fulfilment

What does your typical day look like?

I oversee the operations and strategic direction of our vehicle repair and servicing franchise. My role involves everything from setting business goals, ensuring operational excellence and leading our team, to fostering relationships with suppliers and stakeholders. A typical day for me begins with a review of key performance indicators, followed by meetings with department heads to discuss progress and challenges.

What challenges have you faced in your career?

One of the biggest challenges is keeping up with the rapid technological advancements in the automotive industry one of them currently being the electric vehicle EV revolution. As vehicles become more advanced, staying educated on new technologies and ensuring that our team is also up to date can be demanding. To tackle this, I invest in continuous training and development for our technicians and staff, ensuring they have access to the latest tools and knowledge. Another challenge is maintaining high customer satisfaction in a competitive market. To address this, I focus on building strong relationships with our clients and actively seeking feedback to improve our services continually.

What advice would you give to young professionals aspiring to work in your industry?