Movers And Shakers: Flight Centre Appoints New Gms

Flight Centre Travel Group has appointed Mummy Mafojane GM of FCM South Africa, and Herman Heunes GM of Corporate Traveller South Africa.

Mafojane joined FCM in 2014 as a Travel Manager and has steadily risen through the ranks holding key positions such as Area Leader and Productive Operations Leader.

In her new role, she will grow the relationship between FCM and its clients, focusing on customer relationships and expanding data-driven insights.

Mafojane highlighted the evolution of corporate travel in South Africa and finding a balance between innovative digital solutions and traditional service models.

Our customers are becoming increasingly tech-savvy. They want seamless, efficient booking experiences that make their lives easier. Our goal is to ensure we leverage technology in a way that strengthens the customer experience, not replaces the human element.