Kenya's Tourism Sector Calls For Eta Overhaul

Tourism stakeholders in Kenya have urged government to urgently address ongoing inefficiencies in the countrys electronic travel authorisation eTA system, which is a major barrier for travellers to the country.

Tour operators, hoteliers and travel associations have raised concerns about technical glitches, delayed approvals and lack of clear communication.

The main issue raised by agents and travellers is that the system frequently hangs, fails to complete applications and often prevents travellers and agents from making payments, said Fred Odek , Chairman of the Kenya Tourism Federation.

There is no clear recourse for prospective travellers to make alternative arrangements if their eTA applications fail, he added.

As Kenya does not offer a visa-on-arrival option, clients are unable to process their travel arrangements for Kenya. This situation has caused disruptions for travellers and tourism stakeholders. An urgent resolution is required.