Ansie Turner is Executive Housekeeper at City Lodge Hotel OR Tambo International Airport. She is a manager, mentor, mother figure and friend to many. Described as one of the hardest working members of the team, her superpower is leading with love, making people feel welcome and inspiring others to strive for success.
The hotel is the largest in the group with 365 rooms and regularly runs at 100 occupancies. It is walking distance from the airport terminal buildings and features a spacious Caf restaurant and sundowner bar, three boardrooms with conference facilities for up to 46 guests, fitness room and outdoor pool.
Business and leisure guests from around the world check in at all hours of the day and night, often requiring food and beverage services around the clock. Its a mammoth task operating at optimum levels so staff must be able to perform well under pressure.
Turner began her career in the linen room at The Don Hotels under the guidance of veteran housekeeper Margaret Lamont . 'I knew I had a knack for it,' she recalls, reflecting on her early days in the challenging world of hotel housekeeping. Her talent and dedication earned a promotion that enabled her to work across different areas of the property.
While specialising in housekeeping, Turner believes understanding all aspects of hotel operations is crucial. 'Its been a busy journey. Ive gained experience in all areas. Its important that were willing and able to help in other parts of the hotel when needed.'
