Vodacom has reported an increase in battery theft and vandalism incidents at its base stations, particularly in KwaZulu-Natal, Mpumalanga, and northern Gauteng, where these crimes accounted for over 40 of such incidents in September alone. These criminal activities disrupt network services, leaving communities, especially in remote areas, without connectivity. This is especially problematic in emergency situations. Vodacom loses around R100 million annually due to these crimes, with the cost of restoring connectivity reaching up to R100,000 per site.
Despite stable theft rates this financial year, Vodacom has taken steps to combat the issue, including site hardening, cementing batteries in secure vaults, and using advanced security technologies. Their collaboration with local communities, law enforcement, and private security has led to successful arrests. Additionally, the rising price of copper has fueled an increase in cable theft, further impacting telco services.
Vodacom has increased its investment in security technologies, including AI, to help detect and deter criminal activity. The company emphasizes the importance of community involvement in preventing vandalism and urges the public to report any suspicious activity to the police using a toll-free line 082 241 9952 or the SAPS number 10111.
