Alibaba International Digital Commerce Group (Alibaba International) announced today that about 500,000 merchants have now adopted its generative artificial intelligence (AI) toolkit across more than 40 e-commerce scenarios. Since the toolkits launch last November under the brand Aidge, its average daily application programming interface (API) calls have doubled every two months, now exceeding 50 million. At present, more than 100 million product listings on Alibaba Internationals platforms have been thoroughly refined and adapted into multiple languages with the help of AI, enabling merchants to increase market reach and lift purchase conversion.
AI is playing an increasingly pivotal role in boosting the operational efficiency of merchants on all of Alibaba Internationals e-commerce platforms. Collectively, these platforms have applied generative AI to more than 40 e-commerce scenarios, ranging from product listing refinement and marketing to customer service, design and process automation. In each of the use cases, generative AI has led to a statistically significant boost in content quality, click-through rates, conversion rates or customer satisfaction-sometimes by double digits.
AI capabilities now extend well beyond basic functions such as translation and generating text and images. Leveraging AIs advanced abilities for customization and solving complex problems, Alibaba International has applied the technology in areas including customer service, chargeback defence and refunds.
In the area of customer service, the 24/7 availability of AI to deliver instant, informed responses-utilizing data from product detail pages (in technical terms, Retrieval Augmented Generation, or RAG)-can effectively address customer queries and facilitate shopping decisions. After adopting AI customer service in June 2024 , AliExpress Choice , a premium service of AliExpress offering consumers free shipping, assured on-time delivery and free returns, reported a 29% increase in conversion rates from pre-sales inquiries.
AI also safeguards small and medium-sized businesses from financial setbacks caused by the common issue of chargebacks. When a consumer initiates a chargeback, Alibaba Internationals Chargeback Agent promptly generates a dispute letter on behalf of the merchant involved, drawing upon order information such as payment and logistics details. Alibaba Internationals pilot application suggests that this tool increases merchants chargeback defence success rate by 15% on average.
